服务战略 Service Strategy
The company adheres to the service concept of " printing the heart and giving you the care of the heart" and has established a perfect after-sales service system with more than 2,000 service stations nationwide, forming a service network system with large network scale, small service radius, long 3 - guarantee mileage and short response time.
首保全免费 Free for the First Maintence
More than 2000 service stations are located in all regions of the country
Four 24-hour service commitments
On duty 24 hours a day
Quickly handle users' calls / letters / calls within 24 hours
24 - hour implementation of quality warranty and economic dispatch
Arrive at the rescue site within 24 hours
More than 40 Parts Transfer Platforms
DFLE established more than 40 parts transfer platforms nationwide to provide services such as nearby parts allocation to service stations and improve service response speed and customer satisfaction.
The industry was the first to create a network service model, and based on the chain service center, it fully implemented the system of regular fixed-point service to the county and 48 - hour repair time limit 24 hours a day to provide customers with fast and convenient services.
DongFeng Motor Vehicle Service
The industry was the first to develop a motor vehicle service and realize no differentiated service anytime and anywhere.
Customer Service Center
National free unified service hotline: 4006-234-308
Dongfeng Call Center provides 24 - hour national free service, consulting, complaint handling, emergency rescue and other services for customers. And actively carry out customer return visit, care, telephone survey, telephone marketing and other activities to solve the customer's problems and create value-added services.